A Shared Mailbox is an interesting feature within Office 365 that allows you to create a separate mailbox without the necessity of an additional Office 365 license. In other words, it is free.
It can be useful under different scenarios like for example:
- Someone in your team goes on vacation and someone else needs to take care of her/his emails.
- Someone leaves your organization and you want to preserve her/his emails without having to pay for a license.
- You have a group of people that take care of a mailbox (let’s say “sales@yourorganization.com” for example) and anyone on your sales team needs to be able to see those emails and respond them as or on behalf of that mailbox.
A Shared Mailbox can be created as a new mailbox that didn’t exist before or you can take any existing mailbox and convert it into a Shared Mailbox by following a single step within your Office 365 admin center.
Once you create a Shared Mailbox, you can add members who will be able to access it from Outlook Online or from Outlook Desktop.
If you want to learn more about Shared Mailbox in Office 365, please contact us and we will be glad to provide the necessary help.